Szállítási szabályzat
Shipping Policy
Thank you for choosing our products. To help you better understand our order processing, shipping procedures, and delivery times, please read this Shipping Policy carefully before making a purchase.
We will make every reasonable effort to provide safe, reliable, and efficient shipping services and to keep you informed of your order's delivery status.
1. Shipping Countries and Regions
We currently provide shipping services to the following European countries:
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Germany
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Austria
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Italy
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Spain
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Portugal
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Poland
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Czech Republic
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Slovakia
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Slovenia
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Croatia
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Greece
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Romania
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Bulgaria
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Estonia
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Latvia
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Lithuania
If your shipping address is outside the countries listed above, please contact us before placing an order to confirm whether shipping can be arranged.
2. Shipping Costs
All countries eligible for delivery are offered Free Standard Shipping.
We will select the most appropriate shipping method based on inventory location, destination, and available shipping routes.
Our shipping partners may include, but are not limited to:
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UPS
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FedEx
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DHL
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DPD
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Other international carriers of comparable service levels
To improve delivery efficiency, we may change the shipping carrier based on actual operational circumstances without prior notice.
3. Order Processing Time
After your payment has been successfully completed and your order has been confirmed, we generally process orders according to the following schedule:
| Item | Time |
|---|---|
| Order Processing Time | 3–5 business days |
| Warehouse Operating Hours | Monday–Friday, excluding public holidays |
During major promotional events, holidays, or periods of high order volume, processing times may be extended. We will make every effort to ship your order as soon as possible.
4. Estimated Delivery Time
After your order has been shipped, the estimated transportation times are as follows:
| Item | Estimated Time |
|---|---|
| International Transit Time | 5–8 business days |
| Estimated Total Delivery Time | Approximately 8–13 business days |
| Shipping Cost | Free |
The delivery times above are estimates only. Actual delivery times may be affected by factors including:
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Delivery destination;
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International transportation arrangements;
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Customs inspection and clearance;
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Weather conditions;
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Public holidays;
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Local logistics operations;
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Force majeure events.
5. Shipment Tracking
Once your order has been shipped, we will send you a shipping confirmation email, which will generally include:
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Shipping confirmation;
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Tracking number;
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Instructions for checking your shipment status, where applicable.
Tracking information is usually updated within 24–72 hours after shipment.
If your tracking information is still unavailable after this period, please contact us. We will assist you in checking the status of your shipment.
6. Delivery Delays
Although we will make every effort to deliver your order within the estimated timeframe, delivery may be delayed due to circumstances including:
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International shipping peak periods;
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Public holidays;
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Customs inspections or clearance delays;
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Severe weather conditions;
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Local logistics disruptions;
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Carrier operational changes;
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Force majeure events.
If your order has not arrived after the estimated delivery period, please contact us promptly. We will actively assist you in tracking the shipment and following up with the carrier.
7. Order Changes and Cancellations
Before Shipment
If your order has not yet entered the shipping process, you may request to:
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Change the shipping address;
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Update your contact telephone number;
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Correct order information;
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Cancel the order.
We will make reasonable efforts to accommodate your request based on the current processing status of your order. However, we cannot guarantee that every change or cancellation request can be successfully processed.
After Shipment
Once an order has been shipped, it generally cannot be modified or cancelled.
If a package is returned because of an incorrect address, refusal of delivery, failure to receive the package, or similar reasons, we may deduct the applicable shipping costs from the refund amount, where permitted and applicable.
8. Customs Duties and Taxes
Import regulations may vary between different countries and regions.
In accordance with local laws and regulations, the following charges, where applicable, may be the responsibility of the recipient:
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Import duties;
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Value Added Tax (VAT);
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Customs clearance fees;
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Other taxes or government-imposed charges.
We recommend that you check the applicable import regulations in your country or region before placing an order.
9. Shipping Issues
Please contact us as soon as possible if you experience any of the following issues:
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Tracking information has not been updated for an extended period;
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Shipment tracking information is unavailable;
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The package is lost;
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The product is damaged during transportation;
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You received an incorrect product;
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Your package has not arrived after the estimated delivery period.
To help us process your request efficiently, please provide the following information:
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Order number;
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Recipient's name;
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Email address used to place the order;
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Tracking number, if available;
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Photos of the product or package, where applicable.
We will actively assist you in communicating with the shipping carrier and provide a reasonable solution based on the circumstances.
10. Contact Us
If you have any questions regarding shipping services, delivery times, shipment tracking, or order dispatch, please feel free to contact us.
Customer Support
Our customer support team will respond to your email as soon as possible and provide timely assistance and support.